In recent user research and product feedback I've noticed long-time users of our software suggesting improvements that were already there.
I suspect it's the combination of perhaps three things.
I suspect it's the combination of perhaps three things.
- The way we asked
- The user expectations from knowing the software
- Not wanting to ruin things for others
Ask and You Shall Receive a Response
We've asked, "what would you expect on this screen?" or "would you need this kind of information?"
I'm trying to avoid leading the interviewee, but this kind of question to solicit a response based on the desire to answer. Perhaps the person asked isn't sure or might have a few ideas, but the question itself encourages perhaps a single answer.
Maybe I can leave things more open ended questions and work with our UX researchers on how I can ask better questions.